Privacy Policy

Effective date: June, 23 2021

This Privacy Policy (“Policy”) describes how Smartforce LLC (“we,” “us,” or “our”) respect privacy of  its users (“user” or “you”) that use our applications (the “Service”) that are obtainable directly from us or from the and operate as add-ons for Atlassian applications. The following Company Privacy Policy (“Policy”) is designed to inform you, as a user of the Service, about the types of information that Company may gather about or collect from you in connection with your use of the Service



A bundle of code, resources and configuration files that can be used with a Service to add new functionality or to change the behavior of that product's existing features.

Cloud Services

Software as a service ("SaaS") solutions provided by us.


Any information or data that you upload, submit, post, create, transmit, store or display in the Service.

Downloadable Products

Our downloadable software products and mobile applications that are installed by customers on an infrastructure of their choice.


All of the different forms of data, content, and information collected by us as described in this Privacy Policy.

Personal Data

Information relating to an identified or a directly or indirectly identifiable natural person, such as: name, address, email address, phone number, IP address or location data. Personal Data that has been anonymized such that it does not allow for the ready identification of specific individuals is no longer considered Personal Data.

The Information We Collect About You

Account and Profile information

  • When you register to use the Service, we collect the personal information you provide us, including your name and email address. We may also collect information that you provide to Atlassian and which Atlassian sends to us on your behalf.

  • When you contact us directly, such as when you contact our Customer Support team, we will receive the contents of your message or any attachments you may send to us, as well as any additional information you choose to provide

Personal Information received through use of Atlassian API

  • We don’t store Personal Information provided within responses for calls to Atlassian API

Other information

  • We collect and store Content that you create, input, submit, post, upload, transmit, store or display in the process of using our Cloud Services. If you purchase a Service that will be hosted on your server (Downloadable product), SmartForce does not collect any information from the device it is installed upon.

How we do use information we collect

We use the information we collect about you (including Personal Data to the extent applicable) for a variety of purposes, including to:

  • To provide our Service to you, to communicate with you about your use of our Service, to respond to your inquiries, and for other customer service purposes.

  • For marketing and promotional purposes, to the extent permitted by law and, where required, with your consent. For example, we may use your information, such as your email address, to send you news and newsletters, special offers, and promotions, or to otherwise contact you about products or information we think may interest you. We also may use the information that we learn about you to assist us in advertising our services on third party websites. You can opt-out of receiving marketing at any time as described below.

  • To better understand how users access and use our Service, both on an aggregated and individualized basis, in order to improve our Service and respond to user desires and preferences, and for other analytical purposes.

  • To administer surveys and questionnaires.

  • To comply with legal obligations, as part of our general business operations, and for other business administration purposes.

  • Where we believe necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person or violations of our End User License Agreement or this Privacy Policy.

Information Sharing and Disclosure

We may disclose your information under the following circumstances:

  • With Your Consent. We will share your information with third-parties when we have your consent to do so.

  • Aggregate and De-Identified Information. We may share aggregate or de-identified information - so that it cannot reasonably be used to identify an individual - with third parties for marketing, advertising, research or similar purposes.

  • We may disclose the information we collect from you to our affiliates or subsidiaries; however, if we do so, their use and disclosure of your personal information will be subject to this Policy.

  • Service Providers. We may disclose the information we collect from you to third party vendors, service providers, contractors or agents who perform functions on our behalf, such as providers of hosting, email communication, customer support services, analytics, marketing, and advertising,based on our instructions, and in compliance with this policy and any other appropriate confidentiality and security measures.

  • Business Transfers. If we are acquired by or merged with another company, if substantially all of our assets are transferred to another company, or as part of a bankruptcy proceeding or reorganization, we will give affected users notice before transferring any personal information to a new entity.

  • In Response to Legal Process.We also may disclose the information we collect from you in order to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a court order or a subpoena.

Do not track policy

We do not track our user activities. Accordingly, the Service does not respond to “Do Not Track” signals or mechanisms.